Crews have completed two full leaf collection passes of the City as of February 14th, 2020. Crews have now transitioned to pick-up by call-in request only. To request additional pick-up service, please contact Public Works at 423-744-2745. Call-in by request will continue through February 28, 2020, after which leaf season will officially conclude. 2020 Leaf season is tentatively slated to begin November 2, 2020. If the web map does not seem to be updating make sure to 'Refresh' your web page by either hitting the Refresh Icon or Press 'F5' on your keyboard.
If you would like your leaves collected, please rake them 3 to 5 feet from the edge of the road and 3 to 5 feet away from any obstacles (mailboxes, trees, fences, poles, yard decorations and vehicles). Leaf piles too close to obstructions will not be picked up by leaf crews because doing so could potentially damage the obstruction in question or the equipment.
Do not place any leaves in the road, in ditches or on sidewalks. In areas where there are sidewalks leaves should be placed behind the sidewalk and crews will collect them from there.
Please do not rake leaves into the roadways. It causes driving to be hazardous by narrowing the width of travel lanes and makes travel lanes slicker during rain events. This practice also causes clogging in storm drains and can lead to increased flooding. Please refrain from this activity.
Leaf crews will be working in specified zones throughout the city. Once a zone is completed the crews will move to the next zone in sequential order. Once crews complete all zones they will start back at the first zone and go through all zones a second time. We will not pick up leaves in an on-call fashion.
As an alternative you may bag your leaves and place them 3 to 5 feet from the edge of pavement, adhering to the other guidelines previously set forth and the Public Works Department will collect them on the regular Brush / Junk route.
- When will leaf crews be in my area? We do not publish specific routes within each zone. However, residents are encouraged to use this web map to see where leaf crews are currently and what zone they will be in next. This map will be updated regularly as crews complete zones and larger street sections.
- Why do you not publish specific routes within each zone? Timing is difficult to predict mainly due to weather conditions and the volume of leaves. Creating zones for pickup ensures we can provide residents a general time frame they can plan their schedule around.
- What will happen if my leaves have not fallen? A good rule of thumb is to rake leaves to the curb as soon as they fall. We realize that is not possible in every case. Please rake them to the curb as soon as possible. This is one of the reasons crews make multiple rounds through zones. Once the leaf crews go around the city two full times, we will advertise the third run and give you final notice to have them roadside before leaf season ends.
- Why are crews not picking up my leaves at the same time they have in years past? This year we will be utilizing two newer style leaf machines, so our speed through a zone will be subject to change; however, residents should experience faster and more efficient service than in years past.
- How long will leaf vacuum season last? Leaf vacuum season typically ends after the first week in February, depending on weather conditions. To ensure that your leaves get picked up, please have them roadside as early as possible.
- What if my street is in two different zones? In this case your leaves will be picked up with the zone your side of the street falls in. For instance, if your address is Matlock Avenue and you live on the Ridgeway's side your leaves will be picked up with Zone 9. If you live on the Housley Addition side your leaves will be picked up with Zone 10.
If you have questions, please call Public Works at (423) 744-2700 -- Ext. 1 or email.